Package operations
without the chaos.
UnitFlow gives apartment offices a structured workflow for logging packages, notifying residents, tracking operational exceptions, and maintaining a clean audit trail — from intake to pickup, fully tracked.
No credit card required. Full access during pilot.
Riverside Commons — Austin, TX
Package Dashboard
On Hand
14
Picked Up Today
7
Awaiting 3+ Days
3
Enrolled
248
FedEx · 12m ago
Amazon · 38m ago
UPS · 2h ago
The problem
Package management without a system
is an invisible operational liability.
Apartment offices handle dozens of packages weekly with no dedicated workflow. The result: disputes, missed notifications, and hours of manual exception handling.
Packages pile up with no clear owner
Without a structured intake workflow, packages accumulate and staff lose operational visibility into what arrived and when.
Residents say they were never notified
Manual email or phone calls get missed. Disputes escalate. Staff spend time on exception handling instead of operations.
Third-party services don't catch everything
Even properties using Fetch or locker systems still receive packages directly. Those deliveries fall outside any workflow.
No pickup confirmation record
When a resident disputes a missing package, there is no timestamped, verifiable record to reference.
How it works
From arrival to pickup — fully tracked.
Every package follows a clean, audited workflow from the moment it hits the office to confirmed pickup.
Package arrives
Delivered to the leasing office
Staff logs or scans
10 seconds with manual entry or label scan
Resident gets a text
Instant SMS with a secure pickup link
Resident responds
They confirm pickup timing from their phone
Package picked up
Staff confirms and closes the record
Event closed
Full audit trail retained automatically
Scan Label
Marcus Lee
Unit 4107
Mobile workflow
Built for staff moving through real property workflows.
The mobile interface is designed for speed and one-handed use — fast intake, label scan, and audit access from any device, anywhere on the property.
Label scan with OCR
Point at any shipping label. OCR reads the unit number and pre-fills the intake form automatically.
Instant resident matching
High-confidence scan results surface the resident immediately. Manual search is always available as a fallback.
One-tap notification
Log a package and send the resident SMS in under 15 seconds — one-handed, on a moving staff workflow.
Mobile audit queue
Exception packages and flagged items surface on mobile, so staff on the floor can act without returning to a desk.
Operational accountability
Every package action has a clear operational trail.
When a package is disputed, misplaced, or needs recovery, UnitFlow provides the full history — who logged it, when it was notified, how it was resolved.
Audit queue
Flagged packages, exceptions, stale packages, and no-resident deliveries surface in one operational view.
Full package timeline
Every status change is timestamped — received, notified, response received, picked up, closed.
Mismatch recovery
Wrong unit, moved-out resident, delivery bypass — structured recovery steps for each mismatch type.
Resolution trail
Audit resolutions are logged with notes and the staff member's record. The history remains after the issue is resolved.
When a resident disputes a package — you have a timestamped record of every step, from intake to pickup, with the staff member who logged each action.
Hybrid workflow support
Works alongside existing package systems.
UnitFlow is not a locker replacement or a Fetch alternative. It provides operational accountability for everything that falls outside existing coverage — without requiring any integration.
Office + Lockers
Handles overflow, oversized deliveries, and packages that arrive when lockers are full. UnitFlow logs and notifies where the locker system stops.
Office + Fetch
Covers packages from carriers outside the Fetch network and all direct office deliveries. No overlap, no conflict.
Office + Package Room
Logs packages at front-office intake, tracks handoff to the package room, confirms pickup.
Mixed Environments
Provides operational accountability across all intake points — regardless of which other systems are active.
UnitFlow operates independently from all third-party package services. No integration required.
Real-world operations
Real-world package operations are messy.
Drivers bypass workflows. Lockers overflow. Residents move out and leave packages behind. No package system handles every edge case — but every edge case that goes untracked becomes a liability. UnitFlow is the operational accountability layer that catches what everything else misses.
Drivers bypass workflows
A carrier drops a package at the desk without scanning it into any system. No notification fires. The resident never hears about it.
Oversized packages overflow lockers
The locker is full or the package won't fit. Staff place it on a shelf with no intake record and no resident notification.
Stale resident records
A package arrives for a resident who moved out three weeks ago. The record still shows them as active. Nobody catches it until the resident disputes the missing package.
Mismatched deliveries
A package ends up assigned to the wrong unit. Staff don't realize until the wrong resident tries to pick it up.
Unlogged packages
A holiday week brings 200 packages in two days. Some get logged. Most get stacked. None get notified.
Resident disputes with no record
A resident says their package was never picked up. The staff says it was. Neither side has documentation. The dispute escalates.
UnitFlow is the operational accountability layer.
Every untracked package is a potential dispute. Every unlogged exception is a liability. UnitFlow gives your team a structured workflow for the packages that fall outside every other system — with a full audit trail from the first log entry.
Property pilot program
Ready to establish a clean package workflow?
UnitFlow is available at no cost to a select group of apartment communities during the 90-day pilot period. Full platform access and setup support included. No credit card required.
Operational confidence
Built for property teams that need accountability.
UnitFlow is a property staff platform, not a consumer app. Resident data is protected, role-gated, and never exposed publicly.
No resident app download required
Phone numbers never publicly exposed
Role-based staff access (admin, staff, read-only)
Consent recorded at resident signup
Full audit trail on every package event
Hosted on enterprise-grade cloud infrastructure